Privacy Policy
Last updated: 16 August 2026
Creators.Support respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have when you visit Creators.Support or become a member of our community.
1. Who we are
Creators.Support is an online community that helps creators develop their skills, work towards platform monetisation, find collaborators, exchange constructive feedback and discover creative opportunities.
Email: privacy@creators.support
Website: https://creators.support
2. Information we collect
Depending on how you use Creators.Support, we may collect the following information.
Account and registration information
When you register, we may collect:
- Your name
- Username
- Email address
- Password, stored in protected hashed form
- Profile photograph or avatar
- Account and communication preferences
Creator profile information
You may choose to provide information such as:
- Your biography
- Creative field, skills and interests
- Location or time zone
- Social-media profiles and channel links
- Portfolio or website links
- Projects, experience and creative goals
- The type of collaborators or support you are seeking
- Your progress towards platform monetisation
Information added to a public profile may be visible to other members, website visitors and search engines.
Community content
We collect content you submit to the community, including:
- Posts, comments and replies
- Group activity
- Collaboration opportunities
- Project descriptions
- Images, videos, links and other uploads
- Likes, reactions and other interactions
- Reports submitted about content or members
Content posted in public areas may be viewed, copied or shared by other people. You should not publish information that you do not want to become public.
Messages and communications
If the platform provides private messaging, messages are intended to be visible only to their participants. However, authorised administrators may access relevant messages where reasonably necessary to:
- Investigate a report or complaint
- Enforce our Terms or Community Guidelines
- Protect members from fraud, abuse or harassment
- Maintain platform security
- Comply with a legal obligation
We also collect information when you contact us, request support, respond to a survey or communicate with our team.
Technical and usage information
When you use the website, we may automatically receive:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited and actions taken
- Referral source
- Login dates and activity
- Error, security and server-log information
- Cookie and similar-technology information
Marketing information
If you subscribe to updates, we may collect your email address, preferences and information about how you interact with our messages. You may unsubscribe at any time.
3. How we collect information
We collect personal information:
- Directly from you when you register, create a profile, post content or contact us
- Automatically through website logs, cookies and similar technologies
- From other members when they interact with you or report content
- From a third-party login or connected service, if you choose to use one
When you connect a third-party account, we receive only the information authorised by you and the relevant service.
4. Why we use your information
We may use personal information to:
- Create and manage your account
- Display and maintain your creator profile
- Help members discover and communicate with one another
- Enable posts, groups, messaging and collaboration features
- Provide platform-monetisation strategies, resources and community support
- Recommend relevant content, members or opportunities
- Respond to questions and support requests
- Moderate content and enforce our rules
- Prevent spam, fraud, harassment and misuse
- Protect the security and reliability of the platform
- Understand how the website is used and improve its performance
- Send requested service messages and community updates
- Send optional marketing communications where permitted
- Establish, exercise or defend legal rights
- Comply with applicable laws
5. Our lawful bases
Under UK data-protection law, we rely on one or more of the following lawful bases.
Contract
We process information where it is necessary to provide the account, profile, messaging and community services you request or to take steps at your request before providing those services.
Legitimate interests
We may process information where it is necessary for our legitimate interests, including:
- Operating and improving Creators.Support
- Keeping the community safe
- Moderating content
- Preventing fraud and misuse
- Understanding general website performance
- Communicating important service information
We consider the potential effect on your rights before relying on legitimate interests.
Consent
We rely on consent for activities such as:
- Optional marketing communications
- Non-essential cookies and analytics technologies
- Other optional processing where consent is specifically requested
You may withdraw your consent at any time.
Legal obligation
We may process information when necessary to comply with the law, respond to a lawful request or meet regulatory, tax, accounting or reporting requirements.
6. Public profiles and content
Your username, profile photograph, biography, creator information and public posts may be visible to other members and the public.
Public content may:
- Appear in search-engine results
- Be shared by other users
- Remain in search-engine caches temporarily
- Be copied outside our platform by other people
Deleting content from Creators.Support may not remove copies already made or published independently by other users or third-party services.
Private messages are not displayed publicly, subject to the limited safety, moderation and legal circumstances described in this policy.
7. Who we share information with
We may share relevant information with trusted service providers that help us operate Creators.Support, such as providers of:
- Website hosting and data storage
- WordPress themes, plugins and community functionality
- Email delivery
- Website security, spam prevention and backups
- Analytics, where enabled and permitted
- Customer support and technical services
We may also disclose information:
- When required by law or a valid legal request
- To investigate fraud, abuse, harassment or security incidents
- To professional advisers, insurers, auditors or regulators
- As part of a business sale, merger, reorganisation or transfer
Service providers may use personal information only as permitted by their agreements with us and applicable law.
We do not sell members’ personal information.
8. International transfers
Some service providers may process information outside the United Kingdom.
Where a restricted international transfer takes place, we will use a legally recognised safeguard where required, such as:
- UK adequacy regulations
- The UK International Data Transfer Agreement
- The UK Addendum to approved standard contractual clauses
- Another lawful transfer mechanism
9. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
In general:
- Account and profile information is retained while your account remains active.
- Public content is retained until it is deleted, anonymised or no longer required.
- Support communications are retained for as long as necessary to resolve the matter and maintain appropriate records.
- Security and server logs are retained for a limited period based on security and operational needs.
- Information required for legal, fraud-prevention or dispute purposes may be retained for longer.
- Backup copies may remain temporarily until they are securely overwritten through our normal backup cycle.
When information is no longer required, we will delete or anonymise it where reasonably possible.
10. Cookies and similar technologies
Creators.Support uses cookies and similar technologies to:
- Keep the website functioning
- Maintain login sessions
- Remember user preferences
- Protect accounts and prevent misuse
- Measure website performance, where permitted
Non-essential cookies, including optional analytics or advertising technologies, will be used only where the required permission has been obtained.
You can accept, reject or manage non-essential cookies through our cookie controls.
11. Email communications
We may send essential emails relating to:
- Registration and account security
- Password resets
- Community activity
- Messages and notifications
- Changes to our services, policies or terms
- Support requests
Where you have requested or agreed to receive promotional emails, you may unsubscribe using the link in the message or by contacting us.
Unsubscribing from marketing will not prevent essential account or security messages.
12. Protecting your information
We use appropriate administrative, organisational and technical measures designed to protect personal information from accidental loss, misuse, alteration, unauthorised access or disclosure.
No online service can guarantee complete security. You are responsible for choosing a secure password, protecting your login details and notifying us if you believe your account has been compromised.
13. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Be informed about how your information is used
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your information
- Ask us to restrict how your information is used
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent at any time
- Object to direct marketing
These rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact privacy@creators.support. We may need to verify your identity before completing a request.
14. Closing your account
You may request the closure of your account by using any available account-deletion setting or by contacting privacy@creators.support.
Closing an account may not immediately remove:
- Content retained for legal or safety reasons
- Information connected with an unresolved complaint
- Anonymised community discussions
- Temporary backup copies
- Copies made independently by other users or third parties
We will explain any information that must be retained when responding to your request.
15. Sensitive personal information
Please avoid publishing highly sensitive information in public profiles, posts or groups.
This includes information concerning health, racial or ethnic origin, religion, political opinions, sexuality, biometric information or criminal allegations unless it is genuinely necessary and you understand that the content may become public.
16. Children
Creators.Support is intended for people aged 18 and over.
We do not knowingly collect personal information from children below this age. If you believe that a child has created an account contrary to this requirement, contact us at privacy@creators.support.
17. Third-party websites and embedded content
Members may share links or content from services such as YouTube, Instagram, TikTok and other external platforms.
Third-party websites and embedded services have their own privacy practices. Creators.Support is not responsible for how those organisations collect or use your information. You should review their privacy policies before using their services.
18. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will be published on this page with an updated revision date. If a change materially affects registered members, we may also provide notice through the website or by email.
19. Contact us
For privacy questions or to exercise your rights, contact:
Email: privacy@creators.support
20. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113